Customer Service

Style of the Week (SOW) promotions cannot be applied to previous orders made during the current non-promotional period.

Shipping & Delivery
In-stock orders ship within 1-2 business days if item in-stock, Monday thru Friday. Orders placed on holidays or weekends will begin processing the next business day. All stock orders ship from our warehouse in El Monte, CA. You will be notified during the checkout process of any out of stock items and its expected receipt date. All orders will be issued a tracking number.

Backorder Policy

If you have backordered items in your cart at checkout, your backorder will not be shipped to you until the item(s) are in stock and available to ship. You will be able to see expected receipt dates for backordered items, but these dates are subject to change. You will not be charged additional freight for backordered items that do not ship with your original order.

Shipping Address Options

Packages can be sent to the same address as your billing address or to another address for domestic orders. Either option may be selected during the checkout process.

Privacy & Security

UN92 collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and/or postal address, and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. UN92 may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site (including when you place an order) so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. UN92 recognizes that it must maintain and use customer information responsibly.

UN92 will not rent or sell your e-mail address for any reason. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered, and as required by law.

You can always update or delete your personal information on our web site. Simply click My Account in the menu at the top of each page on our site, log in, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, you can email us (contact@un92.com). Please be sure to include your e-mail address, full name and password.

Returns & Replacements

PLEASE NOTE: The return information listed below is for consumer (or "individual") customers only. If you have a wholesale account, please email us at contact@un92.com to review your guidelines for making a return.

We want you to love our stuff as much as we do. If for any reason you're not completely happy with an item, please let us know and we will gladly replace it. All you have to do is fill out this form and send us the item you wish to return or exchange. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.

Before returning any items, please note:

  • Items must be returned within 14 days of receipt of your purchase.
  • Items that have been laundered or altered in any way cannot be accepted.
  • All "Sale" items sales are final.

Price Adjustments

UN92 items that are marked down from the original purchase price are eligible for a one-time price adjustment if we are notified within 14 days of the date of purchase. To obtain a price adjustment on an online purchase, you must send us an email message at contact@un92.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment.

Items purchased with a promotional discount are not eligible for price adjustments.

If We've Made a Mistake:

Hey, we're not perfect (but we try)! If we've sent you the wrong or damaged item, we will take care of return shipping and send you a replacement at no additional charge. Please get in touch with us at contact@un92.com and a Product Specialist will assist you with your return.

How to Return or Exchange Items in 3 Simple Steps:

  1. Please complete the return form and include it with the item(s) you are returning.
  2. Remember to indicate the style, color and size of your replacement item(s).
  3. Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking.  UN92 is not responsible for lost shipments.

Where to Send:

UN92
3758 Rockwell Avenue
El Monte, CA 91731-2384

Click Here To Download Return & Exchange Form

 

If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).

If you request an exchange:
When the returned item is received, we immediately process a new order for your exchange, and ship it to you with no additional shipping charge. Depending on the payment method, you may see a new charge on your credit card statement or receive a phone call for payment of the replacement item but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 2 weeks).

For questions or assistance with your return, please contact us by e-mail at contact@un92.com.     

Viewing Orders
Customers may view their order status and track the order and order history by login into My Account section. If you need additional help please contact us at contact@un92.com
Updating Account Information
Customers may update their user information for their registered store account by signing into their store account, and accessing their Account Settings.